What is your dispatch/shipping schedule?
Every Tuesdays and Thursdays. Due to Covid-19, please expect delays due to logistical limitations of couriers. If you have a deadline or preferred delivery time, please inform us in advance so we can make necessary arrangements.
Booking for Lalamove or Grab for same day delivery within NCR can be done the next day after payment is confirmed. Arrival of orders can be expected from 9AM to 6PM, unless advised otherwise by an Arka Naturals representative.
Do you ship nationwide? How much is the shipping fee?
A. Standard Delivery (3-7 days)
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National Capital Region: Php165*
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Luzon: Php190*
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Visayas: Php220*
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Mindanao: Php220*
*Rate is based on 0-3 kg total weight. Arka Naturals reserves the right to ask for additional fee should the total weight of your order exceeds 3 kg.
B. Lalamove/Grab (same/next day delivery available in NCR, Laguna, Cavite, Rizal only) Arka Naturals to arrange booking but shipping fee to be paid by customer directly to the driver. Point of origin is Binan, Laguna.
I would like to order for gifting. Is it possible to deliver my order via Lalamove directly to the recipient?
Yes, as long as shipping address of the recipient is within NCR, Laguna, Cavite, or Rizal. You should choose "bank deposit" as payment method at checkout. We will then send you the actual shipping fee that you will add to the order bill. Total amount to be deposited to our bank account.
How soon can I receive my order/how do I track shipment?
Products will be delivered to an address designated by you within nine working (9) days from “Shipment Notification” (except for same day delivery via Lalamove or Grab) and you may expect your order(s) within:
(a) 3-7 working days for NCR; and
(b) 3-9 working days for areas outside NCR
You will receive a Shipment Notification by email once your order has been shipped.
My order still hasn't arrived after 9 days. How will you compensate for it?
We shall let you know if we expect that we are unable to meet our estimated delivery date. We will also be updating you on the status of your order via live chat. But, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. In case where the deliveries are delayed due to typhoons or other conditions, we will try our best to arrange the products to be delivered on the next business day.
Do you ship internationally?
As of the moment we only accept orders for delivery in the Philippines to the specified address.
How to cancel my order?
If you chose Bank Deposit as payment method at checkout but was not able to deposit payment within 2 days, your order is automatically cancelled.
For Paypal Express Checkout payment method (debit and credit card), once you are done completing the checkout process, you are not allowed to cancel the order.
